Customer Service Executive

About the role

Customer Service Executive | SHAMIR ASIA PTE. LTD., Singapore | Full-time. Frontline customer support across phone, live chat and email. Duties include answering inquiries, product and order updates, resolving complaints, processing orders/refunds/exchanges/cancellations, escalating complex issues with notes, learning products and policies, and coordinating order logistics. Prior customer service experience in call centre, retail or help desk is preferred but not mandatory. Strong communication, empathy, patience, de-escalation, time management and multitasking across chats/accounts while meet…

Requirements

• Prior customer service experience preferred but not mandatory
• Strong verbal and written communication
• Empathy, patience and de-escalation
• Multitasking across chats or accounts while meeting metrics

What you'll do

• Handle inquiries via phone, live chat and email
• Resolve complaints
• Process orders, refunds, exchanges and cancellations
• Escalate technical issues with documented notes
• Maintain product and policy knowledge
• Coordinate order logistics

Where this was posted

• LinkedIn

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