Customer Service Coordinator

About the role

Singapore customer service coordinator supporting account teams and retail locations through sales order processing, inquiries, delivery coordination, inventory, shipping documentation, and reports. Requires 1-2 years high-volume customer service; Mandarin is a plus. Business associate degree or 4+ years related experience preferred.

Requirements

• Associate degree in Business or similar, or 4+ years related experience preferred
• 1-2 years in high-volume, fast-paced customer service
• Proficient in Microsoft Office
• Excellent written and verbal communication
• Mandarin is a plus

What you'll do

• Process sales orders, returns, and cancellations in ERP
• Answer customer inquiries and create order acknowledgements
• Coordinate with departments, 3PLs, and customers on processing and delivery
• Research customer issues and suggest resolutions
• Monitor inventory, release orders, prepare shipping documents, and produce account reports

Where this was posted

• LinkedIn

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