Paiza Services Executive (VIP Call Centre)

About the role

Onsite VIP call centre role handling casino patron enquiries, reservations, events and rewards. Requires confident Mandarin and intermediate English. Diploma or related qualification preferred; no related experience accepted. Various shifts including nights and public holidays. Service KPIs and room upselling included.

Requirements

• Diploma or higher in hospitality, business, marketing, or related discipline
• Customer service or call-centre experience preferred, no relevant experience accepted
• Confident Mandarin and intermediate English
• Various shifts including overnight and public holidays

What you'll do

• Handle casino patrons' enquiries and requests
• Process reservations and casino event registrations
• Maintain patron preferences and entitlements
• Coordinate with sales, hotel, VIP and marketing teams
• Upsell room categories
• Meet departmental KPIs

Where this was posted

• LinkedIn

  last seen 1d ago
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