Patient Service Officer

About the role

Frontline clinic role handling patient check-ins, bookings, enquiries, high-volume calls, emails, billing support, clinical coordination, telehealth documentation, and end-of-day procedures. NITEC/Higher NITEC/diploma; 2 years relevant experience preferred; Mandarin and English required; Microsoft Office and clinic systems.

Requirements

• NITEC/Higher NITEC/diploma in healthcare administration, business, or related field
• At least 2 years healthcare, clinic, patient service, or customer-facing experience preferred
• Spoken and written Mandarin and English
• Microsoft Office and clinic management systems
• Ability to multitask in a fast-paced clinical environment

What you'll do

• Manage clinic front desk, check-ins, walk-in registrations, appointments and enquiries
• Handle high-volume calls and emails and route queries
• Support insurance direct billing and collect payments
• Coordinate referrals, lab handovers, and follow-ups
• Maintain accurate communication records and close clinic procedures

Where this was posted

• LinkedIn

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