Customer Success Lead

About the role

Level 1 Customer Success Lead at CentralReach, ABA/IDD care software. Hybrid in Holmdel NJ or Fort Lauderdale FL; remote candidates in other states considered, with in-person interview. No sponsorship statement.

Requirements

• 1+ years client facing experience (Customer Support, Customer Success, Account Management, Onboarding)
• College degree and/or relevant client facing experience
• Understanding of CS metrics
• Strong communication, negotiation, presentation

What you'll do

• Maintain client health score and NPS
• Drive adoption and best practices
• Partner with Account Managers on expansion
• Identify risks early and activate playbooks

Where this was posted

• Indeed

  last seen 39m ago
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