Customer Success Manager

About the role

Remote Customer Success Manager supporting automotive dealers of Work Truck Solutions software. Proactive outreach, coaching on software use, CRM documentation. Fully remote company. No sponsorship statement.

Requirements

• Excellent customer service and support
• Oral and written communication
• Managing multiple concurrent projects
• Problem resolution aptitude
• Intermediate Excel/Word/Google apps
• Degree or equivalent experience preferred

What you'll do

• Proactively contact dealers by phone and email
• Respond to software usage questions
• Coach dealers on software features
• Document interactions in CRM
• Escalate issues

Where this was posted

• Indeed

  last seen 39m ago
  View on Indeed