Product Support Engineer

About the role

Cadwell Product Support Engineer, remote US, posted 5 days ago; $96k-$128k/year. Leads Tier 3 troubleshooting and cross-functional medical-device escalations, training and reliability improvements. Requires 4+ years service-management subject-matter expertise, neurodiagnostic modality/clinical workflows, hardware/software lifecycle literacy, Windows Event Viewer/Azure DevOps and ability to travel.

Requirements

• Bachelor degree in engineering, business or technical/clinical field, or equivalent
• Approximately 4+ years as subject-matter expert with service management teams
• Working knowledge of neurodiagnostic modalities and clinical workflows
• Expert root-cause troubleshooting and technical issue ownership
• Software/hardware lifecycle, firmware and system architecture literacy
• Experience with Azure DevOps, Windows Event Viewer and Claude
• Ability to travel to HQ and customer sites

What you'll do

• Lead Tier 3 troubleshooting and root-cause analysis
• Bridge service operations with quality, R&D and production on escalations
• Deliver technical training and knowledge base materials
• Analyze support trends and improve reliability
• Advocate product/serviceability changes using KPIs

Where this was posted

• Hiring Cafe

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