Customer Care Consultant

About the role

AIG Customer Care Consultant provides multi-channel phone, email and digital support across insurance products for servicing, renewal, retention, cancellation rescue and new business. Role combines service and sales, CRM recordkeeping, complaint resolution, KPIs and cross-selling. Requires contact-centre customer service experience, English fluency and bilingual English plus Malay, Mandarin or Tamil. Primarily office-based.

Requirements

• Excellent telephone etiquette and customer service and communication skills
• Fluent written and spoken English
• Relevant contact centre customer service experience
• Bilingual English and Malay, Mandarin or Tamil
• Call center systems and MS Office knowledge
• General Insurance certification preferred; health insurance certification advantageous
• Primarily office-based

What you'll do

• Handle voice and non-voice customer service and sales for consumer and commercial products
• Update accurate customer interactions in CRM
• Resolve customer problems, complaints and feedback
• Meet contact centre KPIs and quality standards
• Promote and cross-sell products when appropriate
• Share customer insights for service and process improvements

Where this was posted

• LinkedIn

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