Associate, Customer Experience

About the role

Customer experience role serving customers, tenants and visitors across physical and digital channels. Includes customer feedback, complaint resolution, mall events and campaign support. Requires strong service communication, problem solving, digital confidence and highly desirable bilingual English and another language. Full-time, Singapore; rotating shifts, weekends and public holidays.

Requirements

• Minimum 1-2 years in customer-facing role; fresh graduates welcome
• Strong communication and problem-solving skills
• Bilingual in English and another language (Mandarin, Malay or Tamil) highly desirable
• Rotating shifts, weekends and public holidays

What you'll do

• Handle enquiries, feedback and complaints across counter, email, social media, website and other channels
• Resolve and follow up cases
• Analyze feedback and recommend improvements
• Support mall events, campaigns and community engagement
• Assist with digital services and maintain accurate records

Where this was posted

• LinkedIn

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