Customer Service Advisor - Multilingual (Mandarin/Cantonese)

About the role

Hybrid full-time frontline support for WEX fuel cards and payment solutions across APAC using phone, email and messaging in English, Mandarin and Cantonese. Weekday rotating shifts within 8:45-18:00; public holidays as needed. Emphasizes SLA, FCR, CSAT, zero-defect data entry, lead targets and high-volume resilience.

Requirements

• Native or professional English, Mandarin and Cantonese
• Contact centre or frontline service experience
• Financial services, payments, fintech or fleet experience preferred
• Singapore work authorization
• CRM and ticketing systems
• High-volume resilience and attention to detail

What you'll do

• Resolve fleet account, payment, voucher and transaction enquiries
• Support onboarding and account setup
• Coordinate complex issues with IT, Credit and Sales
• Escalate suspected fraud
• Identify cross-sell opportunities
• Meet SLA, first-contact resolution, CSAT, and data accuracy KPIs

Where this was posted

• LinkedIn

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