Customer Representative

About the role

Mangostar describes this as a Key Account Manager role for high-value live-streaming clients. The role focuses on daily relationship management, issue resolution, retention, engagement monitoring, client check-ins and feedback for product improvements.

Requirements

• Fluent spoken and written English
• Strong communication and client service mindset
• Proactive and self-motivated

What you'll do

• Support high-value client accounts
• Resolve user issues and requests
• Build relationships through daily communication and follow-up
• Monitor client engagement and retention
• Conduct online check-ins and convert feedback into product recommendations

Where this was posted

• LinkedIn

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